Return Policy - Kitchenequipment.be

Last updated: June 2025

At Kitchenequipment.be, we are committed to providing you with high-quality kitchen equipment and excellent customer service. This return policy outlines your rights as a consumer under Belgian and European Union law, as well as our additional services to ensure your complete satisfaction.

Your Consumer Rights

1. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer purchasing online from Kitchenequipment.be, you have the legal right to withdraw from your purchase within 14 calendar days without providing any justification. This is known as the "cooling-off period."

Timeline: The 14-day period starts from the date you receive your goods. If you order multiple items in one order that are delivered separately, the withdrawal period expires 14 days after receipt of the final item.

How to Exercise Your Right:

• Contact us in writing (email: returns@kitchenequipment.be or letter)
• Use our withdrawal form available on our website
• Clearly state your intention to withdraw from the purchase
• Important: You must inform us of your decision to withdraw before the 14-day period expires

Return of Goods:

• You must return the goods within 14 days of informing us of your withdrawal
• Items must be returned in their original condition and packaging when possible
• You are responsible for return shipping costs unless we have agreed otherwise or the item is defective

2. Legal Guarantee (Minimum 2 Years)

All products sold by Kitchenequipment.be come with a minimum 2-year legal guarantee from the date of delivery. This guarantee covers:

• Products that are faulty or defective
• Products that don't work as advertised
• Products that are not fit for their intended purpose

For Second-Hand Items: Second-hand products come with a minimum 1-year guarantee, unless otherwise specified at the time of purchase.

Your Rights Under the Legal Guarantee:

1. Repair or Replacement: We will repair or replace defective items at no cost to you
2. Refund: If repair or replacement is impossible or causes you significant inconvenience, you are entitled to a full or partial refund
3. No Cost to You: Exercising this right is completely free of charge

Exceptions to the Right of Withdrawal

The 14-day withdrawal right does not apply to:

• Perishable Goods: Items with short expiration dates
• Custom-Made Products: Kitchen equipment made to your specific measurements or personalized items
• Sealed Hygiene Products: Items you have unsealed for hygiene or health reasons (e.g., certain food storage containers)
• Products with Fluctuating Prices: Items whose prices depend on market fluctuations

Return Process

For Right of Withdrawal (Change of Mind)

1. Contact Us: Email returns@kitchenequipment.be within 14 days of delivery
2. Include: Order number, item(s) to return, and reason for return
3. Return Authorization: We will provide you with return instructions and authorization
4. Package Items: Return items in original condition with all accessories and documentation
5. Ship Items: Send items back using a trackable shipping method
6. Refund: We will process your refund within 14 days of receiving your cancellation notice

For Defective Items (Legal Guarantee)

1. Report the Issue: Contact us immediately at support@kitchenequipment.be
2. Describe the Problem: Provide details about the defect or issue
3. Proof of Purchase: Have your order number or receipt ready
4. Assessment: We will assess the issue and propose a solution (repair, replacement, or refund)
5. Return if Necessary: If return is required, we will provide prepaid return shipping

Refund Policy

Refund Timeline

• Withdrawal: Refunds will be processed within 14 days of receiving your cancellation notice
• Defective Items: Refunds for defective items will be processed within 14 days of our assessment

Refund Method

Refunds will be issued using the same payment method you used for the original purchase, unless you expressly agree to a different method.

Refund Amount

• Full Refund: For defective items or withdrawal within the cooling-off period
• Partial Refund: May apply if items are returned in damaged condition due to handling beyond what is necessary to determine the nature and characteristics of the goods

Return Shipping Costs

• Defective Items: We cover all return shipping costs for defective or incorrectly sent items
• Change of Mind: Customer is responsible for return shipping costs unless we offer to cover them
• Large/Heavy Items: For bulky kitchen equipment, we will provide an estimate of return costs before purchase and may arrange collection at our expense for off-premises sales

Inspection and Testing

You have the right to inspect and test returned items to the same extent you would in a physical store. However, you are liable for any reduction in value if you handle the goods beyond what is necessary to determine their nature, characteristics, and functioning.

Contact Information

Returns Department:

• Email: returns@kitchenequipment.be
• Phone: +32487254374
• Address: 13F rue meyers hennau Laken 
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CET

Customer Support:

• Email: support@kitchenequipment.be
• Phone: +32487254374

Dispute Resolution

If you are not satisfied with our response to your return or guarantee claim, you can:

1. Consumer Mediation Service Belgium
   • Website: https://consumerombudsman.be
   • Phone: +32 2 702 52 20
   • Email: contact@consumerombudsman.be
2. European Consumer Centre Belgium
   • Website: https://www.eccbelgium.be
   • Phone: +32 2 542 33 89
   • Email: info@cecbelgium.be
3. Report Unfair Practices: https://report.belgium.be

Additional Services

Beyond your legal rights, we also offer:

• Extended Return Window: 30 days for unopened items in original packaging (at our discretion)
• Free Return Shipping: On orders over €100 within Belgium
• Exchange Service: Direct exchanges for different sizes or models (subject to availability)
• Expert Advice: Our kitchen equipment specialists are available to help you choose the right products

Important Notes

• Proof of Purchase: Always keep your receipt, order confirmation, or delivery note as proof of purchase
• Original Packaging: While not required for guarantee claims, keeping original packaging helps ensure smooth returns
• Professional Use: Items purchased for professional or business use do not qualify for consumer guarantee rights
• Manufacturer's Warranty: Many products also come with additional manufacturer warranties that supplement your legal guarantee

Legal Framework

This return policy is based on:

• Belgian Law of 1 September 2004 on protection of consumers for the sale of consumer goods
• EU Consumer Rights Directive 2011/83/EU
• Belgian Code of Economic Law
• EU Consumer Sales and Guarantees Directive

Your statutory rights are not affected by this policy. In case of any conflict between this policy and applicable law, the law will prevail.

This policy applies to all purchases made through Kitchenequipment.be. For purchases made through third-party platforms, additional terms may apply.